Processing and dispatch times are given as a guide. We endeavour to have your order sent to you as soon as possible and in stock items are generally dispatched within 2 business days. Please note that if you select Express Post this will not change the processing time – just the postal service. If you need your order sent urgently please contact us to arrange this.
* Please Note : During Covid-19 there may be slight delays in processing/posting orders & Australia Post deliveries.
You can check Aust Post Delivery Time from our store – postcode 2264 to your location at Aust Post Website: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
POSTAGE WITHIN AUSTRALIA:
We offer a Flat Rate Shipping Price of $10.00 per order Australia Wide by regular post regardless of how many items you order. You can also select Express Post at the Checkout for $15.00. We reserve the right to limit the quantity of items for Express Post per order – if your order exceeds 5 items, please go to the Additional Postage Options Link and select x 1 (additional $5). If they are light weight items, this may not apply so please contact us if you wish to check if this is applicable.
** Some items are excluded from Express Post & it will be noted in the listing.
** If you wish to add Postage Insurance or Signature on Delivery to your order, please contact us for additional price & to arrange.
International Shipping will be calculated on order weight. You will receive a separate invoice for the postage component.
Please note: Import duties, taxes, and charges are not included in the item price or postage cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine if these charges are applicable & what these additional costs will be prior to ordering.
BACKORDER ITEMS – if you are ordering an item that is on backorder this means that it is not in our current stock – it may be in transit from our supplier but if not, we would need to order it in for you. ** Due to Covid19 all items currently on backorder may not be re-stocked for some time.
Please contact us for estimated delivery time on backorder items before ordering.
In the event that the item(s) you have ordered are no longer available or an unusually long delay we will give you the option of selecting another style or receive a refund on that item.
As per our flat rate postage PER ORDER – We do not separate items for post – your order will be sent when all items are in stock, unless other arrangements are agreed upon.
RETURNS & EXCHANGE POLICY:
Most items may be returned for exchange or store credit within 14 days. If you have any problem with your order at all, whether it be you have ordered the wrong size or even change of mind you can contact us to arrange a return. Returns must firstly be approved by us – so please contact us before posting your item. **SWING TAG MUST STILL BE ATTACHED TO THE GARMENT & GSTRING/PANTS (if applicable) ARE IN UNOPENED HEAT-SEALED BAG. Please see pics below. The credit note/exchange is for the value of the goods, does not include postage component.
We are not able to accept return of some items in our intimate apparel range due to health regulations, eg knickers & some lingerie/babydoll items that are bodysuits & we cannot separate the knickers/gstring to a heat sealed bag. If your item comes with separate underwear we will place the GString/Pants in a heat sealed bag & they can be returned for exchange providing the bag has not been opened. Please check with us if this applies to the style you are ordering. Without exception, there is no exchange on stockings, socks, knickers or wigs.
Please refer to the measurements in our Size Chart to help you select the correct size. Return postage is to be paid by the buyer – the return postage price of the exchange item in most cases will be the flat rate of $10.00 for postage/handling but this amount may be more if it is one of the larger/heavier items. Alternatively, we may ask you to send a pre-paid Aust Post Satchel for the exchange item to be returned to you. Please contact us to confirm return post price of your exchange item.
PLEASE CLICK ON THIS LINK FOR ‘RETURN REQUEST FORM’
Disclaimer and Terms & Conditions of Sale
Product images used on this website are for illustration purposes only and some items may vary slightly from pictures. Where significant variations do occur the differences will be outlined within the description of the product.
Some items are pictured with the model wearing stockings, gloves, boots and other accessories to compliment the outfits. If these items are included they will be stated in the listing, otherwise they are not included.